Welcome to METI Concierge

At METI, we know that saving lives and working on the cutting edge of medical education isn’t always easy. Because we know your job can be demanding, our goal is to provide the best possible service to you, our customer, when and wherever you need it. That’s why we have created METI Concierge – our commitment to you that we’ll be there when you need us.

Everywhere you are. Even though METI customers are a global family we want to be able to act locally too. That’s why we now have METI customer relations specialists, technicians, regional sales managers and international distributors that are dedicated to your region. When you need help, your local support team will get you back up and running as quickly as possible.

Whenever you call, we’ll be there. It may be the words of a well-known song but it’s also a METI Concierge mantra. No matter what day or time you need help we will have a real, live person waiting to take your call. 24 hours a day.

Whatever you need. Whether you need to get your simulator running or need help changing the parameters of a patient – we’re here to help. You know the saying, “There’s no such thing as a silly question.” With METI Concierge we mean it. No matter how big or small your problem is, we’ll be on it.

METI Concierge Contact Information:

METI Customer Support Headquarters
Monday - Friday from 7:00 a.m. to 6:00 p.m. ET
1-866-462-7920 (ext.3)
support@meti.com
24-hour Hotline: 1-941-342-5605

METI Customer Support Canada
Monday - Friday from 8:00 a.m. to 5:00 p.m. MST
1-888-516-9199
can.support@meti.com

METI Customer Support EMEA
Monday - Friday from 8:00 a.m. to 5:00 p.m. CET
+49-6131-3807520
international.support@meti.com

METI Customer Support UK and Ireland
Monday - Friday from 9:00 a.m. to 5:00 p.m. GMT
+44 (0)800-917-1851
uk.support@meti.com

Warranty Renewals
Philippa Thompson
Monday - Friday from 8:00 a.m. to 5:00 p.m. ET
1-941-536-2846
1-941-504-5226
pthompson@meti.com

All Other Regions
International customers that have METI distributors should first contact your distributor’s representative for customer support inquiries.

Click Here for International Distributors